Privacy Policy

Your privacy matters to us. This Privacy Policy explains what information Hala Circus Arts ("we," "our," or "us") collects when you visit halacircusarts.com (the "Site") or interact with our classes, events, and communications — and how we use and protect it.

We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and applicable provincial privacy laws.

1. What We Collect

We collect information you give us and some information that's collected automatically when you use the Site.

Information you provide:

• Contact details like your name, email, phone number, and mailing address.
• Booking and event details you share with us.
• Payment information, processed securely by our payment providers.
• Messages, reviews, photos, or other content you send or post.

Information collected automatically:

• Basic device and browser information (like IP address, device type, and browser).
• Pages you visit on our Site and how you interact with them.
• Information from cookies and similar technologies (see Section 3).

2. How We Use It

We use your information to:

• Provide, operate, and improve our Site, classes, events, and services.
• Process bookings, registrations, and payments.
• Communicate with you — confirmations, updates, answers to your questions, and support.
• Send newsletters, event announcements, and special offers (only if you'd like to hear from us).
• Understand how people use our Site so we can make it better.
• Keep our Site and community safe, and meet our legal obligations.

3. Cookies & Similar Technologies

Like most websites, we use cookies and similar technologies to keep the Site running smoothly, understand how it's used, and support our marketing. You can manage cookies through your browser settings, though some parts of the Site may not work as expected if you disable them.

4. Who We Share It With

We don't sell your personal information. We share it only when we need to:

• Service providers who help us run the Site and our business (for example, hosting, payment processing, email delivery, and customer support). They only use your information to provide services to us.
• Analytics and advertising partners who help us understand how our Site is used and reach people who might be interested in circus arts.
• Legal and safety — if required by law or needed to protect our rights, our community, or the public.
• Business changes — if our business changes hands (for example, a merger or sale), your information may be transferred as part of that change.

5. Email & Marketing Communications

If you sign up for our newsletter or share your email with us, we may send you updates, event news, and promotions. Every marketing message includes an easy unsubscribe link, and you can opt out any time. We'll still send essential service messages (like booking confirmations) as needed.

All marketing messages follow CASL: they identify us, include our contact info, and provide a working unsubscribe option.

6. How Long We Keep Your Information

We keep your information only as long as we need it to provide our services, meet our legal obligations, or resolve disputes. When we no longer need it, we securely delete or anonymize it.

7. International Transfers

Some of our service providers operate outside Canada, so your information may be processed in other countries (including the United States). We take reasonable steps to make sure it's handled securely wherever it goes.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure, but we do our best to keep your data safe.

9. Your Rights

Under PIPEDA and applicable provincial laws, you have the right to:

• Access the personal information we hold about you.
• Correct anything that's inaccurate or incomplete.
• Withdraw consent to our use of your information (subject to legal or contractual limits).
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.

To exercise any of these rights, just reach out to us using the contact info below. We'll respond within 30 days.

10. Children's Privacy

Kids are welcome in our classes! For anyone under the age of majority in their province or territory, we require a parent or guardian's consent before collecting their information. Parents and guardians can contact us to review or update their child's information.

11. Links to Other Sites

Our Site may link to other websites we don't operate. We're not responsible for their privacy practices, so please take a look at their policies before sharing information with them.

12. Updates to This Policy

We may update this Policy from time to time. When we do, we'll update the date at the top of the page. Your continued use of the Site means you accept the updated Policy.

13. Contact Us

Questions, concerns, or privacy requests? We're happy to help.

You can also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.